Web Hosting Automation Made Easy

All the tools you need to start a web hosting business today.

What is WHMCS?

If you are active in the field of providing hosting services and looking for a way to better manage your services and users, WHMCS is a great solution for you.

Companies that are active in the field of hosting can use WHMCS to automatically perform important and necessary operations related to the management of customer plans and invoices and have more time to do other business-related tasks.

Familiarizing yourself with all the features and uses of this tool before using it will help you do your targeting and routing better to keep your customers satisfied forever:

It was in 2003 that Matt Pugh decided to help automate the tasks of web hosting companies by creating the WHMCS platform. This platform is unique in its kind and helps business owners to do everything – from registration to support – automatically and conveniently.

WHMCS stands for Host Manager Complete Solution and is a comprehensive customer management, billing and support interface. By using the comprehensive features of this tool, hosting providers can save money, time and energy and focus more on the things that are necessary for their success.

So far, we have found that WHMCS aims to automate the operations required for web hosting companies and domain registration, and its development capability with modules such as Hooks and compatibility with most control panels and service providers. This is the reason for hosting owners to take a breath about their concerns and needs for managing services and customers.

Maybe the name similarity between WHMCS and WHM is strange for you. The two platforms have similar features, but WHMCS offers more solutions for billing and customer management in addition to automation.

WHM is part of cPanel & WHM developed by cPanel & LLC but WHMCS is a product of WHMCS Limited.

WHM provides the features necessary to manage the cPanel server, its services and accounts, while WHMCS focuses on automating the services required for account management.

So in conclusion, although WHMCS performs some of the tasks of WHM automatically, the two are separate products that should not be confused.

Main advantages of the WHMCS platform

In this section, we examine 4 of the main benefits of WHMCS that a hosting business can use to improve its performance:

1) Simplifying the package making process

With this platform, you no longer need to include specific customer interfaces, online sales points, additional features and resources for each CPANEL account. Instead, you can create separate packages with separate features and offer them to your customers.

One of the biggest problems of hosts is that they are not creative in offering packages with different features, and both themselves and customers get confused as to which package is worth paying for. If you are not careful, the packages you offer to your customers will have similar features but with different costs, and this is a sign of your poor planning. Customers need to know what level of service or product they are paying for. If you allocate your packages in such a way that in the end you realize that there are some resources that are not allocated to any package, you will be disappointed.

In this way, customers will be sure that the package they buy has features and facilities that are worth the money they pay for.

2) Automating the billing system

The automatic billing system is probably one of the most important features that any hosting company tends to use. A person who offers hosting to other customers by buying a domain or server earns passively, and the more automated the billing system is, the easier it is to raise funds. Advantages of using WHMCS for the company:

WHMCS integration with valid payment gateways makes users feel more secure and not worry about their sensitive information (credit card).
Providing a professional-looking payment invoice in PDF format is effective in gaining the trust and satisfaction of customers.
Providing timely payment reminder messages for package renewals or re-payments for failed transactions shows the sensitivity of the work.
If system security is important to you and you don’t want to lose customers’ trust due to problems related to PCI compatibility, you can use the PayPal and 2CheckOut systems.
If you have customers from all over the world, with WHMCS’s multi-currency feature, you can easily enable payments for all your users.
WHMCS helps you create promotional codes with specific criteria and offer them to customers as a percentage or as a fixed amount.

Also, other operations related to the billing system, such as sending payment confirmation emails, creating draft invoices, handling payment violations, etc., are easier with WHMCS and are managed without problems and automatically.

3) Customer support system

The WHMCS customer portal allows your customers to access information about their services and purchase invoices and monitor their account.

As much as the customer has more areas of activity and can handle things alone, you will have less responsibilities as a hosting seller.

4) Automation of domain management

WHMCS provides you with everything related to domain sales, such as domain name offers and customer management dashboards. When a customer wants to buy a domain from your company, WHMCS provides intelligent domain name suggestions that increase the customer’s motivation and hope to buy the domain. In this way, the probability of buying the domain increases and your sales rate increases.

The following features are meant to “simplify” the domain transfer process so customers feel comfortable:

• Check domain availability: Customers can check domain availability in real-time using WHOIS survey services.
• ID Protection: Your customers value their privacy so this feature gives you peace of mind as well as your customers.
• Domain Renewal: WHMCS also automatically renews domains, which minimizes the worry of customers and gives them more peace of mind that their domain is safe.
• DNS Management: This WHMCS feature allows customers to directly view and manage DNS host records associated with their domain.
• WHOIS lookup: With WHMCS, customers can view the WHOIS information of any domain.

Rather, WHMCS can be used to automate operations related to vpn accounts, game servers, vps hosting, email accounts, and a wide variety of web-related products.

Save time and money with WHMCS.

Optimize and automate your business with the WHMCS billing and automation platform. The easiest way to run a web hosting business.