DED9 Legal Center
Please review this information carefully, as it outlines your legal rights, responsibilities, and available remedies.
Privacy Policy
Last Updated: 11 August 2025

At DED9 IT LTD, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website or use our services.

About Us

DED9 IT LTD provides web hosting, VPS, and related infrastructure services to individuals, developers, and businesses worldwide.

Company Name: DED9 IT LTD
Address: 2 Frederick Street, Kings Cross, London, United Kingdom, WC1X 0ND
Website: ded9.com
Email: info@ded9.com

Information We Collect

We may collect the following information when you use our website or services:

  • Full name
  • Email address
  • Phone number
  • Billing address
  • Company information
  • Payment and transaction details
  • IP addresses
  • Browser and device information
  • Support tickets and communications
  • Service usage information
How We Use Your Information

We use your information to:

  • Create and manage customer accounts
  • Deliver hosting and VPS services
  • Process payments and invoices
  • Verify customer identity
  • Prevent fraud and abuse
  • Provide customer support
  • Improve our products and services
  • Comply with legal obligations
  • Maintain the security and stability of our infrastructure
Payment Information

Payments are processed through trusted third-party payment providers. DED9 does not store complete credit or debit card information on its servers.

Payment providers may process your information according to their own privacy policies and security standards.

Cookies

Our website may use cookies and similar technologies to improve functionality, security, and user experience.

Cookies help us:

  • Keep users logged in
  • Remember preferences
  • Analyze website performance
  • Improve security

You may disable cookies through your browser settings, although some website features may not function properly.

Data Sharing

We do not sell, rent, or trade customer information.

Information may be shared only when necessary with:

  • Payment processors
  • Data center providers
  • Infrastructure and technology partners
  • Fraud prevention services
  • Government authorities when legally required
Data Retention

We retain personal information only as long as necessary to:

  • Provide services
  • Comply with legal obligations
  • Resolve disputes
  • Enforce agreements

When information is no longer required, it is securely deleted or anonymized.


Data Security

We implement industry-standard security measures designed to protect customer information from unauthorized access, misuse, alteration, or disclosure.

While we take reasonable precautions to safeguard data, no method of transmission over the Internet or electronic storage can be guaranteed to be completely secure.

Customer Rights

Depending on applicable laws, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your data
  • Restrict certain processing activities
  • Request a copy of your data
  • Object to specific uses of your information

To exercise these rights, please contact our support team.

International Data Transfers

As part of providing hosting and infrastructure services, customer information may be processed or stored in different countries and data centers worldwide.

By using our services, you acknowledge that your information may be transferred and processed internationally where necessary.

Children's Privacy

Our services are intended for individuals and businesses aged 18 years or older. We do not knowingly collect personal information from children.

Service Monitoring and Abuse Prevention

To maintain service quality and protect our network, DED9 may monitor system logs, network activity, and service usage for security, fraud prevention, abuse detection, and compliance purposes.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page, and continued use of our services constitutes acceptance of the updated policy.

The terms and conditions set by Ded9 apply to all users and agents, and if these terms and conditions of service are not followed, the user account will be canceled without a refund.

For any legal questions, please contact us at