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Web Hosting Automation Made Easy

All the tools you need to start a web hosting business today.

What is WHMCS?

If you are actively providing hosting services and are looking for a way to better manage your services and users, WHMCS is a great solution.

Companies that are active in the hosting field can use WHMCS to automatically perform important and necessary operations related to managing customer plans and invoices, and have more time to do other business-related tasks.

Familiarizing yourself with all the features and uses of this tool before using it will help you do your targeting and routing better to keep your customers satisfied forever:

In 2003, Matt Pugh decided to automate the tasks of web hosting companies by creating the WHMCS platform. This platform is unique in its kind and helps business owners do everything—from registration to support—automatically and conveniently.

WHMCS is a comprehensive customer management, billing, and support interface for Host Manager Complete Solution. By using the extensive features of this tool, hosting providers can save money, time, and energy and focus more on the things necessary for their success.

So far, we have found that WHMCS aims to automate operations for web hosting companies and domain registration, and to support development through modules such as Hooks and compatibility with most control panels and service providers. This is why hosting owners should take a breath to address their concerns and needs in managing services and customers.

The name similarity between WHMCS and WHM may be unusual to you. The two platforms share similar features, but WHMCS offers more billing and customer management capabilities, as well as automation.

WHM is part of cPanel & WHM, which was developed by cPanel & LLC, but WHMCS is a product of WHMCS Limited.

WHM provides the features needed to manage the cPanel server, its services, and its accounts, while WHMCS focuses on automating the account management processes.

In conclusion, although WHMCS automates some WHM tasks, the two are separate products that should not be confused.

Main advantages of the WHMCS platform

In this section, we examine 4 of the main benefits of WHMCS that a hosting business can use to improve its performance:

1) Simplifying the package-making process

With this platform, you no longer need to include specific customer interfaces, online sales points, and additional features and resources for each cPanel account. Instead, you can create packages with separate features and offer them to your customers.

One of the most significant problems for hosts is their lack of creativity in offering packages with different features, which leaves both hosts and customers unsure which package is worth paying for. If you are not careful, the packages you offer your customers will have similar features but different costs, which is a sign of poor planning. Customers need to know what level of service or product they are paying for. If you allocate your packages in such a way that, in the end, you realize that some resources are not assigned to any package, you will be disappointed.

This way, customers can be confident that the package they buy includes features and benefits that justify the price.

2) Automating the Billing System

The automatic billing System is probably one of the most essential features any hosting company uses. A person who offers hosting to other customers by buying a domain or server earns passively, and the more automated the billing System is, the easier it is to raise funds. Advantages of using WHMCS for the company:

1. WHMCS integration with trusted payment gateways helps users feel more secure and less concerned about their sensitive information (credit card).
2. Providing a professional-looking invoice in PDF format helps build customer trust and satisfaction.
3. Providing timely payment reminder messages for package renewals or re-payments for failed transactions shows the work’s sensitivity.
4. If System Security is important to you and you don’t want to lose customer trust due to PCI compliance issues, you can use PayPal or 2Checkout.
5. If you have customers worldwide, WHMCS’s multi-currency feature makes it easy to enable payments for all your users.
6. WHMCS helps you create promotional codes with specific criteria and offer them to customers as a percentage or fixed amount.

Also, other operations related to the billing System, such as sending payment confirmation emails, creating draft invoices, handling payment violations, etc., are easier with WHMCS and are managed automatically without problems.

3) Customer Support System

The WHMCS customer portal allows your customers to access information about their services, purchase invoices, and monitor their accounts.

As much as the customer has more areas of activity and can handle things alone, you will have fewer responsibilities as a hosting seller.

4) Automation of domain management

WHMCS provides all domain sales functionality, including domain name offers and customer management dashboards. When a customer wants to purchase a domain from your company, WHMCS provides intelligent domain suggestions that increase the customer’s motivation and likelihood of purchase. In this way, the probability of purchasing the domain increases, and your sales rate increases.

The following features are meant to “simplify” the domain transfer process so customers feel comfortable:

• Check domain availability: Using WHOIS survey services, customers can check domain availability in real time.
• ID Protection: Your customers value their privacy, so this feature provides you and them with peace of mind.
• Domain Renewal: WHMCS automatically renews domains, reducing customer concerns and providing peace of mind that their domains are secure.
• DNS Management: This WHMCS feature lets customers view and manage the DNS host records for their domain directly.
• WHOIS lookup: With WHMCS, customers can view WHOIS information for any domain.

WHMCS can automate operations for VPN accounts, game servers, VPS hosting, email accounts, and a wide range of web-related products.

Save time and money with WHMCS.

Optimize and automate your business with the WHMCS billing and automation platform—the easiest way to run a web hosting business.

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