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Common problems in PlayStation 5/Sony PS5

PS5 Troubleshooting Guide: How to Fix Common Problems

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Are you having trouble with your PS5? Perhaps you’re experiencing system crashes, network connectivity issues, or other frustrating problems hindering your gaming experience. Don’t worry; the PS5 Troubleshooting Guide is here to help!

Fortunately, most of these issues can be resolved with simple troubleshooting steps. In this article, we’ll guide how to fix some of the most common problems with the PS5.

  1. PS5 Won’t Turn On

  • One of the initial steps to take if your PS5 fails to power on is to inspect the power supply. Verify that the console is appropriately connected to an available power outlet and that the power cable is firmly fastened to both the console and the power outlet.

  • If the power supply is not the issue, try pressing and holding the power button on the console until it beeps. This should reset the console and allow it to turn on.

Are you having trouble with your playstation? Perhaps you’re experiencing system crashes, network connectivity issues, or other frustrating problems hindering your gaming experience. Don’t worry; the PS5 Troubleshooting Guide is here to help!

Fortunately, most of these issues can be resolved with simple troubleshooting steps. In this article, we’ll guide how to fix some of the most common problems with the PS5.

  1. Playstation Freezes or Crashes

  • If your PS5 freezes or crashes during gameplay, the first thing to do is try restarting the console. Hold the power button until the console turns off, then turn it back on again.
  • Another fix is turning off the console and holding the power button for a few seconds until you hear two beeps.
    • This will activate PS5’s Safe Mode, which offers fixing options.
    • Choose the “Rebuild Database” option from there and let the process work magic.
    • Remember that this method may take a bit of time, but it’s worth a shot to get your console running smoothly again.
  1. PS5 Network Connectivity Problems

If your PS5 is having trouble connecting to the internet, there are several steps you can take to troubleshoot the issue.

  • First, ensure your internet connection is working correctly, and other devices in your home can connect.
  • If your connection is fine, try resetting your router or modem. You can also try restarting your PS5 or resetting its network settings by going to Settings > Network > Settings > Reset Network Settings.

If the recommended steps don’t solve your issue, don’t hesitate to seek assistance from your internet service provider or Sony’s support team. They are experts in their respective fields and possess the know-how to help you get back to uninterrupted gaming sessions!

  1. PS5 Controller Not Working

  • The first obvious fix is to ensure that it’s charged up and ready to go. Let it charge for a minimum of 30 minutes. Once it’s juiced up, you can go back to gaming like a pro in no time!
  • If your PS5 controller is charged and still not working, try resetting it by pressing the small reset button on the back using a pin or paperclip.
  • You can also try resetting the controller via the console’s Bluetooth settings. If the problem persists, you may need to contact Sony support for further assistance.

If you have any additional tips or tricks that you’d like to share, please leave them in the comment section below.

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PS5 error codes keep appearing

If you see an error code on your PS5, you may be able to pinpoint the issue quickly. Here are several common ones you might see:

There is a problem reading the disc (error code CE-100005-6)

This code may appear when you are trying to install a new game. Here’s what to do:

  1. If you’re installing a physical disc, wipe it down with a microfiber cloth to remove any smudges, then try to install the disc again.
  2. Try deleting the installation and downloading it again.
  3. If you are downloading an update and the game, pause the update and finish the download first.
  4. Consider replacing the game disc; it may be damaged.

There is an error occurred on the application (error code CE-108255-1)

This code may appear if there is an issue with the app on your console. If the error appeared when you were playing a game, delete the game and reinstall it.

Trouble transferring games from PS4 to PS5

They may be locked if you’ve moved or redownloaded games onto your PS5 from your PS4™ or another PlayStation 5. To play them, you’ll need to restore their licenses. Here’s how:

  1. Select Settings > Users and Accounts.
  2. Then, select Other > Restore Licenses.
  3. Select Restore to confirm.

PS5 external hard drive won’t work

The PS5 external hard drive is great for storing games from your PS4, but sometimes there is a problem transferring data, which could be corrupted or lost during the process. If this happens to you, try leaving your PS5 in rest mode (if you’ve disabled it, you’ll have to turn it on again) with the USB storage attached.

Other common PS5 issues

Here are some other issues you might find when playing your PS5:

PS5 overheating

If your console is overheating, you may be able to cool it down by gently blowing any dust inside your device. Or, you may need a more extensive game console repair. Check out our guide on how to stop your PS5 overheating to learn what to do.

PS5 DualSense controller drift

If characters start moving across your screen when you aren’t touching your DualSense® controller—that’s controller drift, and it’s a problem. The fix for your PS5 is similar to how you would troubleshoot your PS4. Please take a look at our how-to on stopping PlayStation controller drift.

PS5 DualSense controller won’t charge or update

If your PS5 controller isn’t setting or updating, here’s what to do:

  1. Ensure you are using the USB cable included with your device.
  2. Connect the cable to your console’s rear USB port, not the front.
  3. Try using another DualSense controller to rule out any damage to yours.

The camera is not connecting to PS5.

If your camera is plugged into your PS5, but you’re getting a message that it’s not connected, here’s what to do:

  1. Ensure you’re using a 3.0 USB extension cable—other models won’t work with the PS5.
  2. Connect the cable to your console’s rear USB port, not the front.
  3. Go to settings and select HD camera.

How to reboot your PS5 in Safe Mode

If you’re still having issues with your PS5, try rebooting, or restarting, your PS5 in Safe Mode.

  1. If you can turn on your PS5, turn it off, then hold down the Power button until you hear a second beep. This will take you to Safe Mode.
  2. Connect your controller to the console with a USB cable, and press the PS button on your controller.

If you could reboot in Safe Mode, you might want to try downloading the latest system software on a USB drive and installing it manually to prevent further problems.

How to factory reset your PS5

If you can’t pinpoint the issue and your PS5 is still not working correctly, try a Factory Reset. If you take this step, make sure to back up all your information, as the reset will delete all users and data.

Ready? Follow these simple steps:

  1. Open Settings.
  2. Select System > Reset Options > Reset your console.
  3. Select Reset.

Turn on automatic updates.

To keep your PS5 running smoothly and prevent future glitches, it’s a good idea to make sure you’re getting automatic updates.

  1. Could you turn off your PS5, then turn it back on?
  2. Select Settings > System > System Software >System Software Update and Settings.
  3. Turn on Download Update Files Automatically and Install Update Files Automatically.

If you’ve tried these steps and still need a little help, we’re right around the corner. Schedule a repair at the nearest uBreakiFix® by Asurion or Asurion Tech Repair & Solutions™ store, and our certified experts can get your device back up and running as soon as the same day.

Don’t let a glitched controller mean the game overs

The Asurion Home+ protection plan offers peace of mind for your eligible home tech, including your favorite gaming systems, for less than $1 per day. From graphical glitches to faulty drives, we cover your video game console and original controller from the unexpected breakdown—no matter where or when you purchased it.